SECURITY SUPERVISOR MANAGEMENT –CSSM–

Certification International Safety Management and Supervision, issued by "IFPO (International Foundation for Protection Officers - International Foundation for Protection Officers-USA) addressed to Field Supervisor, coordinators, managers Departments Security managers Security and Monitoring. Consultants and Directors of Security and Risk.

Security professionals are more important than ever to our national well-being in the 21st century, and Security Supervision and Management: The Theory and Practice of Asset Protection helps increase expertise with field-test information on topics from risk management and workplace violence to advances in security technology.

The international Foundation for Protection Officer (IFPO) has for many years provided materials to support its certifcation programs. The currents edition of this book is used as the core text for the Security Supervision and Management Program/Certified in Security Supervision and Management (CSSM) designation at IFPO. The CSSM was designed in 1988 to meet the needs of the security supervisor or senior protection officer.

What is the Table of Contents of this certification?

Foreword Acknowledgements Introduction Write´s Gallery Protection Officer Code of Ethics Learning Skills –Study Habits

UNIT I – The Security Industry The Envolving Discipline of Security The Future of Private Security Latin-American Perspective	UNIT VI – Protection Management Risk Management Safety Attitude Development Workplace Violence Crisis Management Supervising During Emergencies Supervising During Special Events Security and Medical Response Considering contract Security Outsourcing in Security
UNIT II – Human Resource Management Security Personnel Selection Human Reliability Personnel: Policies and Procedures Motivation and Evaluation Downsizing Discipline	UNIT VII – Public Relation Customer Service and the Protection Officer The Supervisor’s Role in Improving Customer Service Uniforms and Image Enhancement Marketing the Security Function
UNIT III – Supervisory Practice Supervision and Training Maximizing Personnel Deployment Dealing with difficult Employees Unethical Acts by Security Officers Multicultural Diversity Interpersonal Communication	UNIT VIII – Public Relation Customer Service and the Protection Officer The Supervisor’s Role in Improving Customer Service Uniforms and Image Enhancement Marketing the Security Function
UNIT IV – Training and Professional Development The Supervisor´s Role in Training Orientation for Security Officers Staff Training and Development Curriculum Design Testing for Learning Retention Professional Certification	UNIDAD IX: Servicio al Cliente y el Oficial de Seguridad Guías para alcanzar la Excelencia El Papel del Supervisor para Mejorar el Servicio al Cliente Uniformes y aumento de Imagen Comercialización de la Seguridad Prevención del Crimen / Relaciones con la Comunidad
UNIT V –Management Foundations Evolution of Management Time and Stress Management Project Management Company Policy and Procedures Total Quality Management	UNIDAD X – Legal Issues Legal Aspects of Security Managing/Supervising to Reduce Liability Sexual Harassment Contracts in Asset Protection

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SECURITY SUPERVISOR MANAGEMENT –CSSM–

What is the Table of Contents of this certification?

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